Benefit 1: Differentiation through operational excellence

In order to provide your customers with as much value as possible, services are often as important as the goods delivered. When it comes to customer field services activities, your employees are the ‘live’ representation to exceed the high customer service levels you have set for your organization.

Your employees need to be responsible for flawless execution of said services which are provided on time and exceptionally completed with an agreed upon outcome.

In order to achieve such high standards, a good workforce planning solution needs to take all relevant variables into account. Such as:          

• Provide an acceptable realistic appointment time(frame) for the client that is as punctual as possible

• Make sure that the right skilled person can perform the task

• Ensure that the frontline worker has the right equipment and spare parts available

Therefore, Ordina offers a managed service with the Field Service planning – Multi Resource solution. The solution is based on underlying technology of the best of breed DELMIA Quintiq software. It is a highly scalable digital solution for scheduling and planning tasks of your field services employees.

In addition to ‘differentiation through operational excellence’, other unique benefits of the SaaS solution are:    

• Employee Satisfaction: greater retention of people, improved binding and increased engagement

• Efficient allocation of people, means and materials

• Reduced risk with less of an error-prone planning proces

• Future-proof solution in a constantly changing world

For more information, please visit our Field Service Planning-page.

Please feel free to get in touch using the contact form below.